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Balance 2013 E

www.lufthansagroup.com/responsibility Issue 2013 Balance Deutsche Lufthansa AG Lufthansa Group Communications Lufthansa Aviation Center 60546 Frankfurt am Main Germany E-mail: lufthansa-group@dlh.de Balance is a registered title. © June 2013 www.lufthansagroup.com/responsibility Key data on sustainability within the Lufthansa Group Contents At a glance About this report Focus topic Fuel efficiency The Lufthansa Group Business segment Passenger Airline Group Business segment Logistics / Business segment MRO Business segment IT Services / Business segment Catering Corporate responsibility Stakeholder dialogue The Lufthansa Group fleet Economic Sustainability Group strategy Management and corporate structures Corporate governance and compliance Data protection at the Lufthansa Group Infrastructure Social Responsibility HR management Numerous activities for a culture of diversity Employment policy based on partnership Corporate training and continuing education Employee safety and health protection Climate and Environmental Responsibility Environmental strategy Kerosene and emissions Fuel efficiency: Every drop counts Using biofuels opens up perspectives Emissions trading and aviation tax Environmental management Energy and resource management Noise Research projects Corporate Citizenship Social commitment HelpAlliance: Employees set examples of solidarity Cargo Human Care: Concrete help for people in Kenya Environmental sponsorship Cultural commitment Sports sponsorship Glossary Editorial information 1 4 6 14 16 18 19 20 26 30 36 38 41 41 43 44 46 48 51 55 59 61 64 66 68 71 76 78 79 81 86 90 92 94 95 98 100 102 104 108 114 www.lufthansagroup.com/responsibility

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