For the start of the holidays in Hesse: Lufthansa recommends arriving at the airport in good time and using digital services
- Pre-check of travel documents possible online
- Hand luggage should be reduced to the bare minimum
The entire aviation industry is currently suffering from bottlenecks and staff shortages. This affects in particular airports, ground handling services, air traffic control and airlines. Lufthansa has implemented numerous measures to ensure the greatest possible stability of the flight schedule. Nevertheless, there are currently longer waiting times. For the upcoming summer holidays in Hesse, Lufthansa therefore asks its passengers to arrive at the airports in good time and to follow the instructions of the airport operators.
Online services & checking of entry documents
In the interest of the fastest and smoothest possible processes, Lufthansa asks passengers to use the digital online services. Digital check-in is possible from 23 hours before departure. Travelers are also requested to inform themselves in good time about the current entry requirements of their destination country. For some countries, it is still necessary to have proof of Corona-related documents checked before departure and to present an entry declaration upon entry. For this purpose, the free digital document check service can be used between 72 hours and 8 hours before departure. In this way, travelers will find out at an early stage whether their documents are valid or whether urgent action is required.
There are numerous baggage machines available to passengers at Frankfurt Airport. First, travelers can print out their baggage labels at separate machines and attach them to their luggage. Then they check in their suitcases or bags at the baggage drop-off. There they will also receive all the receipts for the checked baggage, which should be kept carefully until arrival. Hand luggage should be reduced to the bare minimum to avoid long waiting times at the security checkpoints.
Lufthansa offers special services for families: Parents with small children can use the family check-in areas in Frankfurt. Lufthansa employees accept baggage and prams at special counters in Hall A. However, it is always advisable to reserve seats and to use the online check-in from 23 hours before departure. Further information is available at: Travelling with Children | Lufthansa.
Passengers will be informed immediately in the event of cancellations and, if possible, rebooked on alternative flights. Alternatively, they can travel to the airports within Germany by train. Passengers whose journey is affected by a rebooking or cancellation before departure can also cancel their booking and have it refunded on Lufthansa.com. Travelers can find current information and general flight information at any time on Lufthansa.com.
Travelers can find up-to-date information and general flight information at any time on the special page Current flight information | Lufthansa.