03.10.2017

IATA awards platinum to Lufthansa

Lufthansa ranks at top position with regards to mobile service offers

The International Air Transport Association (IATA) presented Lufthansa with the "Fast Travel Platinum Award" for its mobile self-service solutions. 

With the "Fast Travel Program", IATA’s goal is make passengers' journeys more enjoyable. In particular, the trip is to be made easier for the guest and waiting times are to be reduced. The program includes check-in, baggage check-in, document check, flight transfers, self-boarding and baggage claim. The "Fast Travel Platinum Award" honors airlines that offer at least 80 percent of mobile self-services to their customers in these areas.

Lufthansa has always been a pioneer in the field of digital services for its passengers. For example, the mobile boarding pass, the "Home Printed Bag Tag" (a baggage tag that can be printed at home), the "Smart Tag" (an "electronic baggage tag") or the real-time notification of flight-related changes save time and provide comfort when traveling by air.

Passengers can perform 96 percent of these services themselves, before and during a Lufthansa flight. Therefore, Lufthansa has achieved the highest IATA ranking in the world. Lufthansa customers can use these self-service offerings worldwide, saving time and making travel even more convenient.

About The Lufthansa Group
The Lufthansa Group is the world’s biggest airline group in in terms of revenue, and is also the market leader in Europe’s airline sector. The Group strives to be the “First Choice in Aviation” for its customers, employees, shareholders and partners. And safety, quality, reliability and innovation are the prime credentials and priorities of all its business activities.
The Lufthansa Group is divided into the three strategic areas of Hub Airlines, Point-to-Point Business and Service Companies. The Group’s network carriers, with their premium brands of Lufthansa, SWISS and Austrian Airlines, serve its home market from their Frankfurt, Munich, Zurich and Vienna hubs. With its Eurowings brand, the Group also offers short- and long-haul point-to-point services in the growing private travel market. And with its service companies, which are all global market leaders in their individual industries, the Lufthansa Group has found success in further areas of the aviation business.
The Lufthansa Group’s airlines currently (i.e. as of next summer) serve 308 destinations in 103 countries on four continents and offers 11.738 weekly frequencies. The Group’s total fleet comprises some 617 aircraft and its member airlines will be taking delivery of 205 new aircraft between now and 2025. In 2016, the Lufthansa Group employed around 124,000 personnel, welcomed 109.7 million passengers aboard its flights and generated sales of around EUR 31.7 billion.
The Lufthansa Group is headed by its five-member Executive Board. Carsten Spohr is Chairman & CEO; Thorsten Dirks is in charge of Eurowings and aviation services; Harry Hohmeister bears responsibility for the commercial management of the Group’s hub airlines and airports; Ulrik Svensson is head of finance and IT; and Dr. Bettina Volkens is in charge of HR and legal affairs.