11.12.2017

Lufthansa Group airlines change how Miles & More award miles are assigned

  • Going forward, the assignment of award miles will be based on the price of the flight
  • Bonus award miles for status members doubled at Lufthansa, SWISS and Austrian Airlines, among others
  • No change to status miles and privileges

The Lufthansa Group airlines are changing how award miles are credited to participants in the frequent flyer and reward program Miles & More. Beginning in March 2018, the number of credited award miles will be based on the price of the flight, (the price of the ticket plus any additional fees charged by the respective airline), and on the participant’s frequent flyer status in the program. Under the old system, booking class and the length of the route determined the number of awarded miles.

Going forward, Miles & More participants will receive four to six award miles per euro* spent, corresponding with their specific bookings and services. The new reward system applies to flights with the Lufthansa Group airlines Lufthansa, SWISS, Austrian, Brussels Airlines and Eurowings, as well as to all other Miles & More partner airlines, provided the ticket was issued by a Lufthansa Group airline.

Specifically, this means that Miles & More participants will always receive at least four award miles per euro spent. Members with frequent flyer status will receive six award miles per euro on flights with Lufthansa, SWISS and Austrian Airlines as well as with United Airlines and Air Canada. This means that the bonus award miles status members receive for flights with network airlines and transatlantic joint venture partners will double from 25 to 50 percent. The same applies to the airlines Adria Airways, Air Dolomiti, Croatia Airlines and LOT Polish Airlines, which also participate in the Miles & More frequent flyer and reward program.

On flights with Eurowings, Brussels Airlines and all other Miles & More partner airlines, the award mile bonus will remain at 25 percent, which means that status members will receive five award miles per euro spent. Award miles can only be credited according to this new system if the tickets for the flight were issued by a Lufthansa Group airline, not by other airlines.

The frequent flyer status of participants, the privileges associated with that status and the allocation of status miles will not be affected by the new system for award miles. This change will also not have a fundamental impact on the number of award miles that are distributed by the airlines over all, or on the availability of flight rewards.

With this change, Lufthansa Group is setting up a flexible system that’s able to credit award miles based on the price of the ticket. With this change, the leading European aviation group is increasing rewards for higher-priced tickets than is currently the case.

The current system for crediting award miles, which is dependent on booking class and the length of the route, will largely be eliminated for flights with Lufthansa Group airlines. The old system will only be applied if Miles & More participants are traveling with a Lufthansa Group airline, but the ticket for the flight was issued by an airline outside Lufthansa Group or as part of a package tour. If the flight is booked with a different Miles & More partner airline and operated by one of those airlines, participants will also be awarded miles according to the old system.

The new reward system will be applied for the first time on March 12, 2018. This will give customers of the Lufthansa Group airlines and participants in the Miles & More program enough time to take the transition to the new reward system into account in their travel plans. Miles for tickets that are booked before March 12, 2018 will be credited according to the present system, even if the trip itself begins on or after the cutoff date.

The number of award miles credited per flight has repeatedly been brought in line with ticket prices in the past, and lowered, especially in the lower-priced booking classes. The new reward system will result in an automatic allocation of award miles based on the sales volume that is generated by the purchase of the ticket. With this move, the Lufthansa Group airlines are creating a consistent system for assigning award miles. And frequent flyers will continue to benefit from high levels of comfort and convenience when they travel: the length of the route will still be the relevant factor for awarding status miles, and privileges linked to frequent flyer status will remain in place.

*Tickets purchased in U.S. dollars will earn award miles commensurate with the Euro-Dollar exchange rate.

About The Lufthansa Group
The Lufthansa Group is the world’s biggest airline group in in terms of revenue, and is also the market leader in Europe’s airline sector. The Group strives to be the “First Choice in Aviation” for its customers, employees, shareholders and partners. And safety, quality, reliability and innovation are the prime credentials and priorities of all its business activities.
The Lufthansa Group is divided into the three strategic areas of Hub Airlines, Point-to-Point Business and Service Companies. The Group’s network carriers, with their premium brands of Lufthansa, SWISS and Austrian Airlines, serve its home market from their Frankfurt, Munich, Zurich and Vienna hubs. With its Eurowings brand, the Group also offers short- and long-haul point-to-point services in the growing private travel market. And with its service companies, which are all global market leaders in their individual industries, the Lufthansa Group has found success in further areas of the aviation business.
The Lufthansa Group’s airlines currently (winter schedule) serve 288 destinations in 106 countries on four continents and offer 12,461 weekly frequencies. The Group’s total fleet comprises some 617 aircraft and its member airlines will be taking delivery of 205 new aircraft between now and 2025. In 2016, the Lufthansa Group employed around 124,000 personnel, welcomed 109.7 million passengers aboard its flights and generated sales of around EUR 31.7 billion.
The Lufthansa Group is headed by its five-member Executive Board. Carsten Spohr is Chairman & CEO; Thorsten Dirks is in charge of Eurowings and aviation services; Harry Hohmeister bears responsibility for the commercial management of the Group’s hub airlines and airports; Ulrik Svensson is head of finance and IT; and Dr. Bettina Volkens is in charge of HR and legal affairs.