04.12.2017

Lufthansa is now the only five-star airline in Europe

Skytrax awards quality rating for premium service and first-rate comfort

Today, as the first airline outside of Asia, Lufthansa received a five-star certification from the British aviation consulting specialist, Skytrax. This honor places Lufthansa in a select group of ten airlines that have been given this coveted rating. While the Skytrax jury has awarded five stars to Lufthansa’s First Class for a number of years – now the entire airline has received the same certification.

“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again,” said Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. “We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground. The combination of premium offerings, with the quality and professionalism of our employees, has earned Lufthansa the status of a five-star airline,” Spohr added. “Everyone at Lufthansa can be proud of this certification, especially our colleagues in the cabins and cockpits and on the ground who fulfill our premium promise every day in their interactions with our passengers. I am convinced that the most important factor in getting the fifth star was that we have the best airline employees.”

Edward Plaisted, the CEO of Skytrax, confirmed: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years,  particularly in all areas of the front line service delivery.”

The testers at Skytrax travel with the perspective of a passenger and, for their ratings, they evaluate the service quality of the respective airline with comprehensive assessments on the ground and in the air in up to 800 categories. These categories include the service on board, seat comfort, catering, security measures, in-flight entertainment, duty-free offers and many other services. For Skytrax, the consistency and constancy with which Lufthansa has forged ahead with the modernization of its product was a key consideration in the decision to award the fifth star. For instance, the cabins in First, Business, Premium Economy and Economy have been comprehensively upgraded over the last few years. The airline has also expanded its restaurant service from First Class to Business Class, improving its personalized appeal to passengers in the process. And, it is also important to look ahead: to the new Business Class that will be rolling out in 2020 with the Boeing 777-9, and to a new and even better Premium Economy and Economy Class. Lufthansa also scored points with the new Lufthansa app and a wide variety of digital services on the ground and on board. The aim is to increasingly use digital opportunities to develop customized offers and services for Lufthansa’s passengers.

In addition to its airline ratings, Skytrax, a rating agency that specializes in aviation, also issues an annual ranking of the most popular airlines. At the 2017 World Airline Awards, based on the survey responses of 19.8 million passengers from 105 different countries, Lufthansa won the award for the best airline in Europe – and seventh worldwide. Since the 1990s, Skytrax has been conducting passenger surveys regarding the quality of airlines and airports. In 1999, the company first awarded certifications of up to five stars. Thus far, only ten airlines worldwide have succeeded in obtaining the highest rating.

About Lufthansa
One of the world's largest and most prestigious airlines, Lufthansa, serving 22 North American gateways, currently flies to 211 destinations in 74 countries. The air carrier offers hubs in Frankfurt and Munich. With the Lufthansa Group acquisition of Austrian Airlines, SWISS and Brussels Airlines, additional hubs include Vienna, Brussels, and Zurich. The entire Group flew a total of 95.8 million passengers in 2016. In 2017’s winter schedule, the Group airlines offer almost 5,158 weekly frequencies to 193 destinations in 75 countries worldwide. As an industry innovator, Lufthansa has long been committed to environmental care and sustainability, operating one of the most technologically-advanced and fuel-efficient fleets in the world. Its long-haul fleet to and from North America includes the Boeing 747-8,the Airbus A380 and the Airbus A350-900, which are some of the most environmentally-friendly passenger aircraft in the aviation industry. Lufthansa is the largest European operator of the A380 and was also the launch customer for the Boeing 747-8. The Lufthansa Group currently has 180 new aircraft on order to be delivered by 2025. This year, the Lufthansa Group will take delivery of 22 new aircraft, which includes the A350, for Lufthansa alone. Known for its premium services, Lufthansa continues to build new or upgrade existing lounge facilities across its worldwide network. Lufthansa’s entire long-haul fleet now features all new onboard products in each class– bringing Lufthansa one step closer to becoming the first five-star airline in the Western Hemisphere. Additionally, the entire Lufthansa long-haul fleet is equipped with its onboard broadband wireless Internet service, FlyNet. For more information or reservations, visit LH.com or follow us on Facebook, Twitter, Instagram and Snapchat (‘lufthansa’).