29.01.2018

Lufthansa now offering automatic check-in

Lufthansa customers will now automatically receive their boarding pass directly to their smartphone 23 hours before departure – without having to check-in themselves

Lufthansa passengers will now benefit from an automatic check-in procedure for all flights within Germany and to destinations in Europe. The boarding pass for flights booked up to 24 hours before departure will then be sent automatically to the passenger 23 hours before departure – with no need for any manual check-in, thus saving time and making travel preparations easier. In order to use this new service, Lufthansa customers must enter their personal details in their Miles & More account or Lufthansa iD profile.

Want to change your seat or cancel your check-in? Want to activate an electronic luggage tag at home or download eJournals? Additionally, all the services that customers have been able to use so far, such as changing seat assignments or activating an electronic luggage tag at home, are also now available with the automated check-in procedure. The service is offered for flights within the Schengen area, as well as for bus and train travel on the Lufthansa Express Rail and Bus. Automatic check-in is not available for air travel that extends out of the Schengen area. In this case, passengers will still be asked to check in manually. Anyone who no longer wishes to use the service can deactivate the option at any time in their customer profile. Customers without a Lufthansa iD or Miles & More profile can also sign up for automatic check-in using the link in their booking confirmation. The service will then only be valid for that particular flight.

Last year, Lufthansa was awarded the "IATA Fast Travel Platinum Award" for its range of self-service options. With the award, IATA honors airlines that offer at least 80 percent of their passengers self-service options in the area of check-in, boarding or baggage claim services.

The Lufthansa iD:
The Lufthansa iD is the key to enjoying a personalized travel experience. After a quick and easy registration process, travelers can log in on a laptop, tablet or smartphone with their e-mail address. They then have the chance to store personal details and preferences (e.g. seat, meals, preferred airport) in their profile and can change them at any time. This expedites the booking process, since the stored information, such as name, contact or payment data are automatically entered when the flight is booked.

About The Lufthansa Group
The Lufthansa Group is the world’s biggest airline group in in terms of revenue, and is also the market leader in Europe’s airline sector. The Group strives to be the “First Choice in Aviation” for its customers, employees, shareholders and partners. And safety, quality, reliability and innovation are the prime credentials and priorities of all its business activities.
The Lufthansa Group is divided into the three strategic areas of Hub Airlines, Point-to-Point Business and Service Companies. The Group’s network carriers, with their premium brands of Lufthansa, SWISS and Austrian Airlines, serve its home market from their Frankfurt, Munich, Zurich and Vienna hubs. With its Eurowings brand, the Group also offers short- and long-haul point-to-point services in the growing private travel market. And with its service companies, which are all global market leaders in their individual industries, the Lufthansa Group has found success in further areas of the aviation business.
The Lufthansa Group’s airlines currently (winter schedule) serve 288 destinations in 106 countries on four continents and offer 12,461 weekly frequencies. The Group’s total fleet comprises some 617 aircraft and its member airlines will be taking delivery of 205 new aircraft between now and 2025. In 2016, the Lufthansa Group employed around 124,000 personnel, welcomed 109.7 million passengers aboard its flights and generated sales of around EUR 31.7 billion.
The Lufthansa Group is headed by its five-member Executive Board. Carsten Spohr is Chairman & CEO; Thorsten Dirks is in charge of Eurowings and aviation services; Harry Hohmeister bears responsibility for the commercial management of the Group’s hub airlines and airports; Ulrik Svensson is head of finance and IT; and Dr. Bettina Volkens is in charge of HR and legal affairs.