Munich Airport and Lufthansa begin testing humanoid robot – “Josie Pepper" – in Terminal 22

On February 15, 2018, Munich Airport and Lufthansa introduced “Josie Pepper,” a humanoid robot that is approximately 42 inches tall, who will be available to assist passengers by answering questions and offering directions in Terminal 2. “Josie” is currently in a testing phase.

With the rollout of “Josie Pepper,” Munich Airport and Lufthansa are breaking new ground: This is the first-ever test of a humanoid robot equipped with artificial intelligence at a German airport. For the next few weeks, Josie Pepper will welcome travelers to the non-public area of Terminal 2, which is jointly operated by Munich Airport and Lufthansa. In her initial deployment, Josie Pepper, who speaks English, will await passengers at the top of the ramp leading to the shuttle connecting the main terminal to the satellite building. This test phase will be used to determine whether Josie Pepper is accepted by passengers.

Josie Pepper’s "brain" contains a high-performance processor with a WLAN internet access. This creates a connection to a cloud service where speech is processed, interpreted and linked to the airport data. What sets the system apart: When this robot type speaks, it does not just deliver pre-defined texts. With its ability to learn, it answers each question individually. Just like a "real" brain, the system becomes steadily better at combining questions with the relevant information to provide more precise replies.   

IBM Watson Internet of Things (IoT) cloud-based, artificial intelligence technologies created Josie Pepper’s capabilities. Pepper was developed by the French company SoftBank Robotics. The lady robot was given the name "Josie", by the staff of Munich Airport and Lufthansa, when she arrived at the airport.

Note to reporters: Photos of Josie Pepper are available here: https://celum.munich-airport.de/pinaccess/pinaccess.do?pinCode=8xAngEReyu8D

Further information and a film are available here: www.munich-airport.com/pepper