Sustainability Report Balance

GRI Content Index

The Sustainability Report Balance, edition 2019, was prepared in accordance with the GRI Standards: Core option. For the Materiality Disclosures Service, GRI Services reviewed that the GRI content index is clearly presented and the references for Disclosures 102-40 to 102-49 align with appropriate sections in the body of the report. All of the GRI Standards listed in the GRI content index below were published in 2016.

The GRI content index is part of the Lufthansa Group’s sustainability report. Additionally, it is displayed on this page as an HTML version.

General Disclosures

Organizational profile

GRI 102-1

 

Name of the organization

 

Deutsche Lufthansa AG

GRI 102-2

 

Activities, brands, products, and services

 

page 4 f.

GRI 102-3

 

Location of headquarters

 

Deutsche Lufthansa AG is filed in the Commercial Register of Cologne District Court under HRB 2168 and has its headquarters in Cologne, Germany. The majority of Group functions are located in Frankfurt and Munich.

GRI 102-4

 

Location of operations

 

page 4 f.

The airports served by Lufthansa Group airlines during the reporting year are located in more than 100 countries.

GRI 102-5

 

Ownership and legal form

 

Annual Report 2018, page 10

The shareholder structure, updated quarterly, can be accessed at:
www.lufthansagroup.com/investor-relations

GRI 102-6

 

Markets served

 

page 14

Given their materiality, the information presented in the sustainability report refer to the worldwide route network of the Lufthansa Group airlines.

GRI 102-7

 

Scale of the organization

 

page 2, page 4

Annual Report 2018, overview of performance indications, front cover page. For the Group consolidated balance sheet see page 102 f.

GRI 102-8

 

Information on employees and other workers

 

page 116 f.

No separation by gender and by region, as this data is not control relevant.

No description of staff by employees and staff subject to directives, and no indication of the share recognized as permanent freelance employees, and employees and staff subject to directives of contractual partners.

GRI 102-9

 

Supply chain

 

Balance 2018, page 8 f.; page 41

In this report, the primary focus is on the product “flying” without upstream and downstream processes.

GRI 102-10

 

Significant changes to the organization and its supply chain

 

page 1

For changes in the scope of consolidation in 2018, see Annual Report 2018, table page 180. The Lufthansa Commercial Holding GmbH acquired all shares in Luftfahrtgesellschaft Walter (LGW) effective January 9, 2018. For the reporting year 2018, reporting on fuel consumption and emissions therefore also includes LGW. On April 1, 2019, LGW changed over to Zeitfracht Gruppe.

GRI 102-11

 

Precautionary Principle or approach

 

The management of opportunities and risks is integrated in all business processes, see Annual Report 2018, page 61 ff. The Group risk management system has included the effects of business activities on the non-financial aspects since 2017; this was updated in 2018.

GRI 102-12

 

External initiatives

 

page 32, page 35

An overview of the most important, voluntarily supported initiatives can be accessed at: www.lufthansagroup.com/responsibility

GRI 102-13

 

Membership of associations

 

An overview of the most important, voluntarily supported initiatives can be accessed at: www.lufthansagroup.com/responsibility

Strategy

GRI 102-14

 

Statement from senior decision-maker

 

page 3

GRI 102-15

 

Key impacts, risks, and opportunities

 

Annual Report 2018, page 61 ff.

Ethics and integrity

GRI 102-16

 

Values, principles, standards, and norms of behavior

 

page 32, page 35 f.
The Executive Board of Deutsche Lufthansa AG adopted a Code of Conduct in 2017 that serves as a basis for the Lufthansa Group’s value system. It is binding for all bodies, executives and employees of the Lufthansa Group. Beyond that, a number of Company-internal guidelines complement the principles and standards of conduct anchored in the Code of Conduct. This includes in particular the Lufthansa Group Compliance Program, see page 35

Governance

GRI 102-18

 

Governance structure

 

As of January 1, 2019, the Executive Board was expanded from five to six members with the creation of a new area of responsibility, “Airline Resources & Operations Standards”, see Annual Report 2018, page 13.

Stakeholder engagement

GRI 102-40

 

List of stakeholder groups

 

page 27

GRI 102-41

 

Collective bargaining agreements

 

page 82

GRI 102-42

 

Identifying and selecting stakeholders

 

page 27

GRI 102-43

 

Approach to stakeholder engagement

 

page 27 - 29

GRI 102-44

 

Key topics and concerns raised

 

page 27 - 31

For customer satisfaction value, see page 99

Report profile

GRI 102-45

 

Entities included in the consolidated financial statements

 

page 111

Composition of the Group, see Annual Report 2018, page 179. A list of major subsidiaries, joint arrangements and associated companies can be found in the Annual Report, page 194 - 201.
The consolidated financial statements can be accessed at:
www.lufthansagroup.com/investor-relations

GRI 102-46

 

Defining report content and topic Boundaries

 

page 29

GRI 102-47

 

List of material topics

 

page 30 - 31

GRI 102-48

 

Restatements of information

 

page 111
During the reporting year 2018, Luftfahrtgesellschaft Walter was included.

GRI 102-49

 

Changes in reporting

 

In the current report, the sub-chapters “Ability to transform” and “Operational stability” were added for the first time, given the high level of relevance of both non-financial topics.

GRI 102-50

 

Reporting period / Reporting cycle

 

page 1

GRI 102-51

 

Date of most recent report

 

page 1

GRI 102-52

 

Reporting cycle

 

page 1 (yearly)

GRI 102-53

 

Contact point for questions regarding the report

 

page 134

GRI 102-54

 

Claims of reporting in accordance with the

GRIStandards

 

page 1, page 122

GRI 102-55

 

GRI Content Index

 

page 122 ff.

GRI 102-56

 

External assurance

 

page 115

In this report, the Scope 1–3 emissions data were subjected to an external audit. In addition, the Lufthansa Group published a combined non-financial report for the financial year 2018 in its Annual Report. This combined non-financial report was the subject of a voluntary limited assurance engagement in accordance with ISAE 3000 (revised). The management approaches and concepts published in it were adopted for this report and complemented with supplementary information.

Material Topics

GRI 103: Management approach

 

 

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 25 ff.

Annual Report 2018 page 16 ff.

GRI 201: Economic performance

 

 

GRI 201-1

 

Direct economic value generated and distributed

 

page 2

Annual Report 2018, notes to the consolidated financial statements, page 106 ff.

GRI 103: Management approach

 

 

GRI 103-1, GRI 103-2,
GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 36 ff.

GRI 205: Anti-corruption

 

 

GRI 205-1

 

Operations assessed for risks related to corruption

 

page 37

GRI 205-2

 

Communication and training about anti-corruption policies and procedures

 

page 37

No further breakdown available.

GRI 103: Management approach

 

 

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 46 f.

The Lufthansa Group and its subsidiaries, both individually and across business segment boundaries, continously work on product innovations as well as research and development projects.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 49 ff., page 54 ff., page 65

GRI 302: Energy

GRI 302-1

 

Energy consumption within the organization

 

page 113 f.

In line with the aspect of materiality, the product of “flying” is primarily considered without upstream and downstream processes. Therefore, the focus of reporting is on the fuel consumption and CO2 emissions of the Lufthansa Group airlines. In addition, there is comprehensive reporting on the participation in the CDP climate change report, see: www.cdp.net

GRI 302-3

 

Energy intensity

 

page 111

The performance indicator for carrying a passenger over a distance of 100 kilometers is: liters per 100 passenger kilometers (l / 100 pkm).

GRI 302-4

 

Reduction of energy consumption

 

page 63

GRI 302-5

 

Reductions in energy requirements of products and services

 

page 54 ff.

The Lufthansa Group increased the fuel efficiency (l / 100 pkm) by 4.5 percent compared to 2016.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 54 ff.

GRI 305: Emissions

GRI 305-1

 

Direct (Scope 1) GHG emissions

 

page 55, page 114

GRI 305-2

 

Energy indirect (Scope 2) GHG emissions

 

page 55, page 114

GRI 305-3

 

Other indirect (Scope 3) GHG emissions

 

page 55, page 114

GRI 305-4

 

GHG emissions intensity

 

page 56 f.
Values for specific CO2 emissions in kilograms per 100 passenger kilometers (kg / 100 pkm)

GRI 305-5

 

Reduction of GHG emissions

 

page 61 ff.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 41

GRI 308: Supplier Environmental Assessment

GRI 308-1

 

New suppliers that were screened using
environmental criteria

 

page 41

The project for Group-wide, standardized and structured supplier screening continues to be implemented.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 69 ff.

Performance indicator

 

Number of aircraft that meet or exceed the 10-dB criterium of the ICAO Chapter 4 standard.

 

page 129

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 73 ff.

GRI 401: Employment

GRI 401-3

 

Parental leave

 

The compatibility of work and private life is an important element for the Lufthansa Group to provide long-term support to employees to maintain their ability to work and perform. During the reporting year, 28.6 percent of the Lufthansa Group’s employees worked part-time, 72.9 percent of whom were women. Furthermore, numerous employees took family leave. A nuanced analysis of return rates is currently not yet possible, but is targeted for the future.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 82 f.

GRI 402: Labor / management relations

GRI 402-1

 

Minimum notice periods regarding operational changes

 

In accordance with the stipulations of Industrial Relations Law and in the sense of an active social partnership, the responsible bodies of code­-termination and the Company’s publics are informed at an early stage.

 

 

Engagement Index (EI)

 

page 83

 

 

Leadership Index (LI)

 

page 83

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 74 ff.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 88 f.

GRI 403: Occupational health and safety

GRI 403-1

 

Workers representation in formal joint management–worker health and safety committees

 

In Germany, work protection committees that include representatives of employees and employer are active at all relevant locations of the Lufthansa Group. They jointly optimize processes and agree on measures to improve work protection. All employees in Germany are represented in work protection committees.

GRI 403-4

 

Health and safety topics covered in formal
agreements with trade unions

 

The Medical Services and occupational safety provide comprehensive advice to employer and employee representations, for example in the context of implementing legal requirements or concluding collective agreements. Both departments are represented in numerous health-related committees of the employee representations of the different Lufthansa companies.

 

 

Health Index

 

page 88

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 85 f.

GRI 404: Training and education

GRI 404-3

 

Percentage of employees receiving regular performance and career development reviews

 

page 85

GRI 103: Management approach

GRI 103-1, GRI 103-2,
GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 76 ff.

GRI 405: Diversity and equal opportunity

GRI 405-1

 

Diversity of governance bodies and employees

 

The composition of the governance bodies is monitored with regard to the share of women and used for targeted control. An extension of this view to further diversity criteria, such as age and internationality, is planned as a perspective for management positions and the Executive Board / top management. Further differentiation is currently not control relevant for the Lufthansa Group.

GRI 405-2

 

Ratio of basic salary and remuneration of women to men

 

Internally, the concept of equal opportunities has been anchored in works agreements for a long time. The principle of “Same pay for the same performance” has been practiced at the Lufthansa Group since the 1970s. Collective pay agreements and company non-tariff remuneration systems that can be consulted by all employees are proof of this approach. The “Report on equality and and equal remuneration” was produced for Deutsche Lufthansa AG in accordance with articles 21 and 22 EntgTranspG and published on the Internet. Apart from a statistical part, it contains information about measures to promote the equality between men and women and their effects as well as measures to ensure equal remuneration for men and women. www.lufthansagroup.com/responsibility

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 82 f.

GRI 407: Freedom of association and collective bargaining

GRI 407-1

 

Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk

 

For the reporting year it is assumed that no business activity of the Lufthansa Group posed a risk for the employees’ free exercise of their rights concerning the freedom of association and collective bargaining.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 32, page 38 ff.

GRI 412: Human Rights Assessment

GRI 412-1

 

Operations that have been subject to human rights reviews or impact assessments

 

page 40

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 41

GRI 414: Supplier Social Assessment

GRI 414-1

 

New suppliers that were screened using social criteria

 

page 41

The project for Group-wide, standardized and structured supplier screening continues to be implemented.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 105 ff.

GRI 416: Customer health and safety

GRI 416-1

 

Assessment of the health and safety impacts of product and service categories

 

page 105 ff.

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 108 f.

GRI 418: Customer Privacy

GRI 418-1

 

Substantiated complaints concerning breaches of customer privacy and losses of customer data

 

page 108

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 98 ff.

Performance indicator

 

Customer satisfaction value

 

page 99

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 103 f.

Performance indicator

 

Departure punctuality

 

page 104

GRI 103: Management approach

GRI 103-1, GRI 103-2, GRI 103-3

 

Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach

 

page 90 ff.

Performance indicator

 

Number of people supported worldwide

 

page 94