Skytrax is a United Kingdom-based consultancy which started rating the quality of airlines and airports based on passenger surveys at the beginning of the 1990s. In 1999, the organization launched the star rating system with a scale of 1 to 5 stars. Only ten airlines have 5-star status, which is the highest rating.
Skytrax prüft die Fluggesellschaften u. a. hinsichtlich Bordservice, Sitzkomfort, Catering, Sicherheitsmaßnahmen, Entertainment-, Duty-free-Angebot und viele weitere Services.
Alongside Lufthansa, nine other airlines are entitled to display the five-star designation, all from Asia and the Arab region: Qatar Airways, Singapore Airlines, Cathay Pacific, Asiana Airlines, Hainan Airlines, ANA All Nippon Airways, Garuda Indonesia; in 2016, EVA Air and Etihad Airways joined the five-star club.
Before awarding their rating, the Skytrax testers comprehensively audit all aspects of the airline based on up to 800 criteria on the ground and in the air.
As well as awarding the star ratings, Skytrax also publishes a ranking of the most popular airlines. In the World Airline Awards, which are based solely on passenger choice, Lufthansa was rated the best European airline in 2017 – and seventh worldwide.
The Lufthansa Group is a global aviation group with a total of more than 550 subsidiaries and equity investments.
Corporate responsibility, that is to say sustainable and responsible entrepreneurial practice, is an integral part of our corporate strategy. It means that we are committed to creating added value for our customers, employees and investors and to meeting our responsibilities toward the environment and society.
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