Sustainability 2019

Fact Sheet

Responsibility towards the environment and towards society is a central strategic principle for the Lufthansa Group.

Sustainability 2019

Fact sheet

Issue 2020 (PDF)

The Executive Board has been extended to include a position responsible for Customer & Corporate Responsibility since 1 January 2020. This will establish responsibility for environment, climate and society directly at the Executive Board level.

The Company has applied the principles of the UN Global Compact for sustainable and responsible corporate governance since 2002. A Supplier Code of Conduct has supplemented the Code of Conduct, which has been binding for all corporate bodies, managers and employees since 2017.

The Lufthansa Group supports the Sustainable Development Goals (SDGs) of the Agenda 2030, as adopted by the UN member states in 2015 and is concentrating on the seven SDGs 4, 5, 8, 9, 12, 13 and 17 due to the impacts of its business model.

Social Responsibility



Gender and Diversity

16.9 %

Share of women in management positions

Fuel consumption


l/100 passenger kilometers

CO2 emissions


kg/100 passenger kilometers


  • CDP: Climate-Scoring-Result “B”
  • Part of MSCI Global Sustainability Index with “BBB”
  • Registered in Sustainalytics / FTSE4Good
  • “Prime”-status at ISS-oekom Corporate Rating with “C+”
  • RobecoSam with above-average 55 points
  • “Silver Status” by EcoVadis confirmed again

Environmental Concerns

  • Continuous investment in modern, particularly fuel-efficient aircraft and engine technologies – in 2019, the Lufthansa Group took delivery of 27 new aircraft that emit up to 25 % less emission than comparable aircraft types
  • Participation in research and the use of alternative fuels, e. g. signing a declaration of intent with the Heide refinery to purchase environmentally-friendly, synthetic kerosene anda declaration of support for the PtX initiative, together with the State of Brandenburg and a number of leading companies and research institutes
  • 21 fuel-saving projects under way in 2019 leading to an avoidance of 24.5 thousand tonnes CO2emissions and a saving of 9.7 million liters kerosene
  • All CO2 emissions caused by employees’ business flights have been offset
  • Extended compensation offer for customers using the platform “Compensaid” implemented – a voluntary carbon offsetting by making a donation either through the purchase of Sustainable Aviation Fuel or from other selectable climate projects
  • A total of over 181 thousand tonnes of CO₂ were offset in 2019 – almost 151 thousand tonnes of these directly by the Lufthansa Group.
  • Timely shift to renewable electricity and ensuring carbon-neutral mobility on the ground by 2030 at all Lufthansa Group locations in Germany, Austria and Switzerland has been determined as a measure
  • 99.6 % of the operational Group fleet meet or exceed the ten decibel criterion set by the ICAO Chapter 4 standard
  • Almost 6 tonnes of new plastic saved by using 100 % recycled PET water bottles at Eurowings


  • The punctuality of the Lufthansa Group airlines increased from 71 % to 76 % (annual average)
  • Net Promoter Score of 57 for the Network Airlines attests to a high customer satisfaction
  • 241 short- and medium-haul aircrafts are equipped with broadband network


  • Good Engagement Index of 2.2 was reported and is now once more on a par with similar companies in Germany
  • Health Index remained on a par with the previous year at 2.3
  • All Lufthansa Group employees have access to more than 17,000 innovative learning offers from LinkedIn Learning via an in-house learning platform that supplements the existing training offers
  • 500 Lufthansa Cabin Crew members earned the professional qualification of the new occupational profile “Service Manager Professional” in 2019 – another 1,000 are currently in training
  • Cloud-based office software was successfully rolled out for 45,000 Lufthansa Group administrative staff which supports the main building blocks

Social concerns

  • Extension of engagement by four new collaborative projects in the domestic market Germany
  • Establishment of help alliance Americas as a subsidiary of Lufthansa Group’s non-profit aid organization help alliance
  • The help alliance was responsible for 43 aid projects with a total project volume of EUR 2.8m – 81 % of the donations were used for educational projects
  • Approximately 23,500 disadvantaged people around the world received help