Fact Sheet 2020

Data, facts and highlights on corporate responsibility within the Lufthansa Group

The Lufthansa Group reports regularly on its sustainability commitment and continuously develops the reporting in line with or according to internationally recognized standards. Year after year, our stakeholder groups and the interested public thus receive an update on our efforts and successes in the area of sustainability. The Fact Sheet Sustainability 2020 also contributes to this. It presents facts and figures as well as highlights on key sustainability topics within the Lufthansa Group.

Fact Sheet (PDF)

Social Responsibility



Gender and Diversity

17.7 %

Share of women in management positions

Fuel consumption


l/100 passenger kilometers

CO2 emissions


kg/100 passenger kilometers

Highlights 2020


  • Evaluated by CDP: Climate-scoring overall result “B” , with the transparent and comprehensive disclosure of Scope 1, 2 and 3 received an “A” rating for each area
  • Included in the MSCI Global Sustainability Index with “BBB”
  • Registered in Sustainalytics 23.6 Medium Risk
  • “Prime” status in the ISS ESG Corporate Rating with “C+”
  • VigeoEiris above industry average with 43 0f 100 points
  • “Silver status” by EcoVadis

Environmental Concerns

  • A cargo flight taking off on 29 November 2020 was the first in the history of commercial aviation to have its fossil fuel completely offset through the use of SAF.
  • Continuous investment in more modern and especially fuel-efficient aircraft and engine technologies: 18 new aircraft received (including A350, Boeing 777F, A320neo, A321neo that produce up to 25% fewer emissions than comparable aircraft types)
  • Continuation of cooperations for the research and use of alternative fuels (Sustainable Aviation Fuel, SAF): Heide Refinery, PtL Competence Center Lausitz
  • Additional collaborations: ETH Zurich, Climeworks and Synhelion and participation in the HySupply initiative of BDI and acatech
  • 34 (PY 21) fuel-saving projects pursued, resulting in an avoidance of 52.6 thousand tonnes of CO2 emissions (PY 24.5 thousand tonnes) and savings of 16.7 thousand tonnes (PY 9.7 thousand tonnes) of kerosene
  • 100% offsetting of CO2 emissions from business-related air travel of Lufthansa Group employees worldwide
  • Extended compensation offers for travelers on the Compensaid platform developed by the Lufthansa Innovation Hub implemented – a voluntary CO2 compensation eitherfor the replacement of fossil fuel with Sustainable Aviation Fuel or in favor of selected climate protection projects
  • A total of 105 thousand tonnes of CO2 (PY 181 thousand tonnes) were offset by Lufthansa Group and its customers
  • 99.5% (PY 99.6%) of the group’s operating fleet meets or exceeds the 10-decibel criterion of the ICAO Chapter 4 noise standards
  • Continuation of the Smart Plastic Reduction project, which encompasses an annual volume of approximately 370 million individual items (consumption in base year 2019). For example, over 50% of plastic items on an intercontinental flight are set to be replaced by more sustainable alternatives by the end of 2021


  • The departure punctuality of the Lufthansa Group passenger airlines rose from 76% to 88.6% (annual average)
  • A Net Promoter Score of 62 for the network airlines confirms a high level of customer satisfaction
  • A variety of health protection measures were established as a result of the coronavirus pandemic:
    – Implementation of the voluntary EASA charter on safe flying under pandemic conditions
    – Flexible and free rebooking options worldwide for all flights
    – Additional fare options with ”Bring me home NOW” as well as the Travel Care and Travel Care Plus insurance packages
    – 4 stars awarded by Skytrax in the COVID 19 Airline Safety Rating


  • Engagement Index improved from 2.2 to 2.0 compared to the previous year despite pandemic
  • Health index at 2.2, exceeding the previous year’s value of 2.3
  • Transparent information and communication also ensured during short-time working through webcasts, podcasts and extensive use of Yammer thanks to the #StrongerTogether initiative
  • 380 cabin employees passed the “Service Management Professional” qualification program of the German Chamber of Industry and Commerce in 2020, which was continued despite the crisis
  • Talent developed despite pandemic through deployment to crisis-relevant projects
  • Extended home office possibilities

Social Responsibility

  • At the beginning of the pandemic, Lufthansa Group waived the purchase of over 900,000 masks to assist health authorities. The company also released employees with a medical background at short notice to work in medical facilities on a voluntary basis
  • Establishment of a coronavirus prevention and emergency aid fund
  • Responsibility for 39 aid projects with a project volume of EUR 2.5 million – with 81% of the donations going to support education
  • 40,000 disadvantaged people worldwide received support

Further information

Lufthansa Group TCFD Report

Lufthansa Group SASB Report