Boundless communication

Internet and mobile services on board

On Lufthansa long-haul flights, flying at an altitude of 10,000 meters does not mean that you have to lose contact with the ground. A powerful Wi-Fi hotspot and the on-board wireless network offer the best conditions for surfing the Internet and using mobile data services via the GSM mobile service. Browse the Web, access social media platforms, send e-mails with large attachments, and use your own corporate network via VPN (Virtual Private Network) – all of which can be done cost-effectively. This free and exclusive Lufthansa FlyNet® portal provides users with news, comprehensive information about the journey, as well as access to the Lufthansa flight information and to Lufthansa destinations, to live TV channels, shopping and lot, lot more.

All the services at a glance

  • Surfing the Web or sending e-mails
  • Social media
  • Access corporate intranets via a VPN (Virtual Private Network)
  • Use the FlyNet® portal to read news which are updated every 15 minutes – for free
  • Free live TV channels
    Sports results on "Sport 24" and ‘Sport 24 Extra” as well as news from around the world on "Euro News" and "CNN"
  • Receive information about connecting flights, check you current flight status, rebook flights
  • Receive information about your destination and the current weather
  • Online shopping
  • Data synchronization with your smartphone
    Communicate via SMS or MMS
  • Passengers are often prevented from using their mobile phones to make calls for technical reasons; the use of Voice over IP, e.g. Skype, is likewise not permitted on board

Online worldwide via satellite

With its FlyNet® services and innovative technology, Lufthansa is one of the pioneers of civil aviation. As the first airline worldwide, Lufthansa introduced a hotspot on board and now maintains the largest international long-haul fleet with Internet access. Every passenger thus has access to a diversified communications and entertainment system, so that Lufthansa guests can remain connected with the rest of the world, even at an altitude of 10,000 meters. Thanks to global satellite coverage, the FlyNet® service is available on the entire Lufthansa long-haul fleet.

This is how FlyNet® works

Using FlyNet® with one's own tablet, laptop or smartphone is persuasively simple: you connect to Deutsche Telekom's hotspot via Wi-Fi and use it just like a public hotspot on terra firma. After opening the browser, you are automatically taken to the free Lufthansa FlyNet® portal. This portal offers numerous complimentary services and facilities and access to free the Internet options provided by German Telekom. After 15 minutes of inactivity, the Internet connection is automatically terminated. In order to continue surfing, you have to recall the Telekom hotspot and log in again. Possibly another submission of user name and password is necessary to reconnect to the network. Various tariffs and payment options are offered for the use of the Internet. For more information regarding use and payment, go to:

Thanks to FlyNet®, connection via the GSM mobile service is also possible. After reaching cruise altitude, it enables users to send and receive texts messages and MMS and to transfer data using smartphones. The prerequisite for this is that the respective mobile operator has a roaming agreement with our partner AeroMobile. The fees for use will vary depending on the mobile operator and users will be invoiced via their own cell phone bill.

Installation of a FlyNet® antenna

How the Internet learned to fly

Almost fifteen years of experience and fine-tuning: Lufthansa is the first airline worldwide to offer an entire long-haul fleet equipped with hotspots and the largest international long-haul fleet with Internet access. Lufthansa FlyNet® is not only a milestone of first-class service – it is an impressive example of the technical pioneering spirit.

As normal as it is for us to use the Internet on the ground, as complex as it is to offer this service 10,000 meters above the clouds. Geostationary satellites, which the FlyNet® service accesses, orbit 36,000 km above the Earth. The satellites are distributed directly over the equator all around the world, as through strung on a pearl necklace. In order to allow on-board Internet access, an antenna that establishes a connection to the satellite and maintains it during the flight is located on the fuselage of the aircraft. When the airplane is en route, it sends signals to the nearest satellite, which are then transmitted to the ground and received again. What is vital is that there is a connection between the aircraft and the satellite. Should a plane leave a satellite's range of performance, the connection is passed on to the neighboring satellite.

The WLAN and GSM technologies used have been certified by the aeronautical authorities and shall ensure that neither the onboard electronics nor the flight frequencies may be disrupted.