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Balance 2015 ENG

Sustainability Report Balance // Issue 2015 // Lufthansa Group // 109 I IATA – International Air Transport Association The umbrella organization of international commercial aviation. ICAO – International Civil Aviation Organization A United Nations agency that develops internationally binding norms for civil aviation. ICC – International Chamber of Commerce The ICC was founded in 1919 as the World Business Organization. More than 1,500 business organizations and over 5,000 corporations are organized in the world- wide framework of the ICC. Lufthansa has been a member since 1955. ILO standards Work standards of the International Labor Organization, which include, among others, the bans on child labor, forced labor, and discrimination as well as the fundamental right of freedom of associ- ation for employees. ISO 14001 – International environ- mental management system Companies thereby receive an effective instrument that allows them to take environ- mental aspects into consideration in deci- sions relating to corporate policies and to continuously improve the situation of envi- ronmental care in relation to all daily tasks. K Kerosene Fuel for jet and propeller engines that is chemically similar to petroleum. Like die- sel fuel or gasoline, kerosene is produced by distilling crude oil; unlike these fuels, kerosene does not contain halogenated additives. L LHSB – Lufthansa School of Business The LHSB supports processes of change within the Group and promotes a shared management culture. It has received multi- ple awards for the worldwide standards it establishes for the development and trai- ning of professionals and managers. Low-cost segment Airlines offering predominantly low fares, but featuring reduced or separately char- ged services on the ground and in the air. Flights are most often operated to/from airports outside of major population cen- ters. M Mentoring Instrument for targeted support of junior employees. Focuses on regular personal contacts between mentor and mentee. MRO Acronym standing for maintenance, repair, and overhaul of aircraft MSCI Global Sustainability Index Series The US index provider MSCI launched a series of sustainability indices in September 2010. The MCSI index family comprises seven environmental, two value-based and 15 best-of-class indices. These include shares of companies with high and medium market capitalization and are based on the MSCI World Index. They depict companies that are particularly committed to environmental, social and governance (ESG) issues. Lufthansa has been included in this index series since June 2015. MTOW Acronym standing for maximum takeoff weight of an aircraft N Nitrogen oxides (NOX) Chemical compounds consisting of one nitrogen and several oxygen atoms. NOX is defined as the sum of NO and NO2 com- pounds. Natural sources include lightning and microbes in the soil. Nitrogen oxides are also generated in combustion proces- ses under high pressures and tempera- tures. Both of these parameters have been increased in modern aircraft engines to significantly reduce fuel consumption as well as emissions of carbon monoxide and unburned hydrocarbons. However, future combustion chambers of an advanced design could help reduce NOX emissions by 85 percent. Air traffic contributes 2-3 percent of man-made NOX emissions. Climate models show that nitrogen oxides have increased the concentration of ozone at cruising altitudes by a few percentage points. NOX see “Nitrogen oxides”