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Balance 2015 ENG

Product Responsibility 1,000,000 euros a day on average have been invested to refit the cabins of Lufthansa long-haul aircraft since 2011. 9,000 medical doctors worldwide support the Lufthansa program “Doctor on Board”. 16,000 tonnes of CO2 were offset voluntarily by our passengers in 2014. Continuously increasing customer satisfaction is one of our strategic cornerstones. We constantly optimize our products along the entire service chain.