Welcome on Board
With the ever-changing demands of the aviation market, Lufthansa Group strives for a leading market position by providing the best quality-cost ratio for products and services to satisfy our customers. Thus, procurement teams in Lufthansa Group seek capable partners who can help us to boost the Group’s growth, become key enablers of value chain creation, contributing to a sustainable aviation industry, and support us through challenging times. Having supplier innovation, sustainability and cost effectiveness at the top of our agenda, we emphasize involving our suppliers in creating alternative solutions, and providing more benefits to the business by enhanced collaboration with all stakeholders.
The current challenges act as a catalyzer that provide opportunities to evaluate the needs of our company and transform into a more aligned and performance-driven procurement team. Moving forward, we aim for a sustainable partnership along the entire supply chain through transparency, adaptability, and strong collaboration.
Welcome on board.
Ellen Gärtner
Senior Vice President Procurement
Chief Procurement Officer
Supplier manual
For a successful collaboration with suppliers, the German Lufthansa AG has summarized all the important information, for example on Requests for Proposal, invoicing and contacts, in a supplier manual. This supplier manual is designed to help make the processes between suppliers and Lufthansa smoothly and to minimize costs. It is valid only for Deutsche Lufthansa AG. For questions regarding the collaboration with subsidiaries please contact the purchasing department of the particular company.
More Information
- Regulations for external companies regarding occupational safety of employees
- General Purchasing Conditions
- General Conditions of Contract for Construction Work (AVB_Bau)*
- General Conditions of Contract for Architectural and Engineering Services (AVB_Planung)*
- Data protection information for suppliers*
*in German language
To verify invoice status and payment details, please use our self-service Supplier Portal. To sign up, access https://buysource.app.lufthansa.com (initial registration required).
The platform allows you also send questions, which will be forwarded to our accounting department.
In case you do not find your invoice there, please send your invoice via the standard inbound channel (overview here).
If you have other issues, such as vendor account creation/update, please contact our accounting service provider Lufthansa Global Business Services GmbH:
accounting.lufthansa-germany(at)gbs.dlh.de
Lufthansa Group reserves the right to share specific supplier data with selected third parties, in full compliance with EU (GDPR) and relevant local data protection laws, in order to meet our own legal and regulatory obligations, in particular Supply Chain Due Diligence Act