The Sustainability Report Balance, edition 2019, was prepared in accordance with the GRI Standards: Core option. For the Materiality Disclosures Service, GRI Services reviewed that the GRI content index is clearly presented and the references for Disclosures 102-40 to 102-49 align with appropriate sections in the body of the report. All of the GRI Standards listed in the GRI content index below were published in 2016.
The GRI content index is part of the Lufthansa Group’s sustainability report. Additionally, it is displayed on this page as an HTML version.
Organizational profile | ||||
GRI 102-1 |
| Name of the organization |
| Deutsche Lufthansa AG |
GRI 102-2 |
| Activities, brands, products, and services |
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GRI 102-3 |
| Location of headquarters |
| Deutsche Lufthansa AG is filed in the Commercial Register of Cologne District Court under HRB 2168 and has its headquarters in Cologne, Germany. The majority of Group functions are located in Frankfurt and Munich. |
GRI 102-4 |
| Location of operations |
| The airports served by Lufthansa Group airlines during the reporting year are located in more than 100 countries. |
GRI 102-5 |
| Ownership and legal form |
| Annual Report 2018, page 10 The shareholder structure, updated quarterly, can be accessed at: |
GRI 102-6 |
| Markets served |
| Given their materiality, the information presented in the sustainability report refer to the worldwide route network of the Lufthansa Group airlines. |
GRI 102-7 |
| Scale of the organization |
| Annual Report 2018, overview of performance indications, front cover page. For the Group consolidated balance sheet see page 102 f. |
GRI 102-8 |
| Information on employees and other workers |
| No separation by gender and by region, as this data is not control relevant. No description of staff by employees and staff subject to directives, and no indication of the share recognized as permanent freelance employees, and employees and staff subject to directives of contractual partners. |
GRI 102-9 |
| Supply chain |
| Balance 2018, page 8 f.; page 41 In this report, the primary focus is on the product “flying” without upstream and downstream processes. |
GRI 102-10 |
| Significant changes to the organization and its supply chain |
| For changes in the scope of consolidation in 2018, see Annual Report 2018, table page 180. The Lufthansa Commercial Holding GmbH acquired all shares in Luftfahrtgesellschaft Walter (LGW) effective January 9, 2018. For the reporting year 2018, reporting on fuel consumption and emissions therefore also includes LGW. On April 1, 2019, LGW changed over to Zeitfracht Gruppe. |
GRI 102-11 |
| Precautionary Principle or approach |
| The management of opportunities and risks is integrated in all business processes, see Annual Report 2018, page 61 ff. The Group risk management system has included the effects of business activities on the non-financial aspects since 2017; this was updated in 2018. |
GRI 102-12 |
| External initiatives |
| An overview of the most important, voluntarily supported initiatives can be accessed at: www.lufthansagroup.com/responsibility |
GRI 102-13 |
| Membership of associations |
| An overview of the most important, voluntarily supported initiatives can be accessed at: www.lufthansagroup.com/responsibility |
Strategy | ||||
GRI 102-14 |
| Statement from senior decision-maker |
| |
GRI 102-15 |
| Key impacts, risks, and opportunities |
| Annual Report 2018, page 61 ff. |
Ethics and integrity | ||||
GRI 102-16 |
| Values, principles, standards, and norms of behavior |
| page 32, page 35 f. |
Governance | ||||
GRI 102-18 |
| Governance structure |
| As of January 1, 2019, the Executive Board was expanded from five to six members with the creation of a new area of responsibility, “Airline Resources & Operations Standards”, see Annual Report 2018, page 13. |
Stakeholder engagement | ||||
GRI 102-40 |
| List of stakeholder groups |
| |
GRI 102-41 |
| Collective bargaining agreements |
| |
GRI 102-42 |
| Identifying and selecting stakeholders |
| |
GRI 102-43 |
| Approach to stakeholder engagement |
| |
GRI 102-44 |
| Key topics and concerns raised |
| For customer satisfaction value, see page 99 |
Report profile | ||||
GRI 102-45 |
| Entities included in the consolidated financial statements |
| Composition of the Group, see Annual Report 2018, page 179. A list of major subsidiaries, joint arrangements and associated companies can be found in the Annual Report, page 194 - 201. |
GRI 102-46 |
| Defining report content and topic Boundaries |
| |
GRI 102-47 |
| List of material topics |
| |
GRI 102-48 |
| Restatements of information |
| page 111 |
GRI 102-49 |
| Changes in reporting |
| In the current report, the sub-chapters “Ability to transform” and “Operational stability” were added for the first time, given the high level of relevance of both non-financial topics. |
GRI 102-50 |
| Reporting period / Reporting cycle |
| |
GRI 102-51 |
| Date of most recent report |
| |
GRI 102-52 |
| Reporting cycle |
| page 1 (yearly) |
GRI 102-53 |
| Contact point for questions regarding the report |
| |
GRI 102-54 |
| Claims of reporting in accordance with the GRIStandards |
| |
GRI 102-55 |
| GRI Content Index |
| |
GRI 102-56 |
| External assurance |
| In this report, the Scope 1–3 emissions data were subjected to an external audit. In addition, the Lufthansa Group published a combined non-financial report for the financial year 2018 in its Annual Report. This combined non-financial report was the subject of a voluntary limited assurance engagement in accordance with ISAE 3000 (revised). The management approaches and concepts published in it were adopted for this report and complemented with supplementary information. |
GRI 103: Management approach |
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GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| Annual Report 2018 page 16 ff. |
GRI 201: Economic performance |
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GRI 201-1 |
| Direct economic value generated and distributed |
| Annual Report 2018, notes to the consolidated financial statements, page 106 ff. |
GRI 103: Management approach |
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GRI 103-1, GRI 103-2, |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
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GRI 205: Anti-corruption |
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GRI 205-1 |
| Operations assessed for risks related to corruption |
| |
GRI 205-2 |
| Communication and training about anti-corruption policies and procedures |
| No further breakdown available. |
GRI 103: Management approach |
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GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| The Lufthansa Group and its subsidiaries, both individually and across business segment boundaries, continously work on product innovations as well as research and development projects. |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 302: Energy | ||||
GRI 302-1 |
| Energy consumption within the organization |
| In line with the aspect of materiality, the product of “flying” is primarily considered without upstream and downstream processes. Therefore, the focus of reporting is on the fuel consumption and CO2 emissions of the Lufthansa Group airlines. In addition, there is comprehensive reporting on the participation in the CDP climate change report, see: www.cdp.net |
GRI 302-3 |
| Energy intensity |
| The performance indicator for carrying a passenger over a distance of 100 kilometers is: liters per 100 passenger kilometers (l / 100 pkm). |
GRI 302-4 |
| Reduction of energy consumption |
| |
GRI 302-5 |
| Reductions in energy requirements of products and services |
| The Lufthansa Group increased the fuel efficiency (l / 100 pkm) by 4.5 percent compared to 2016. |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 305: Emissions | ||||
GRI 305-1 |
| Direct (Scope 1) GHG emissions |
| |
GRI 305-2 |
| Energy indirect (Scope 2) GHG emissions |
| |
GRI 305-3 |
| Other indirect (Scope 3) GHG emissions |
| |
GRI 305-4 |
| GHG emissions intensity |
| page 56 f. |
GRI 305-5 |
| Reduction of GHG emissions |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 308: Supplier Environmental Assessment | ||||
GRI 308-1 |
| New suppliers that were screened using |
| The project for Group-wide, standardized and structured supplier screening continues to be implemented. |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
Performance indicator |
| Number of aircraft that meet or exceed the 10-dB criterium of the ICAO Chapter 4 standard. |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 401: Employment | ||||
GRI 401-3 |
| Parental leave |
| The compatibility of work and private life is an important element for the Lufthansa Group to provide long-term support to employees to maintain their ability to work and perform. During the reporting year, 28.6 percent of the Lufthansa Group’s employees worked part-time, 72.9 percent of whom were women. Furthermore, numerous employees took family leave. A nuanced analysis of return rates is currently not yet possible, but is targeted for the future. |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 402: Labor / management relations | ||||
GRI 402-1 |
| Minimum notice periods regarding operational changes |
| In accordance with the stipulations of Industrial Relations Law and in the sense of an active social partnership, the responsible bodies of code-termination and the Company’s publics are informed at an early stage. |
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| Engagement Index (EI) |
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| Leadership Index (LI) |
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GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 403: Occupational health and safety | ||||
GRI 403-1 |
| Workers representation in formal joint management–worker health and safety committees |
| In Germany, work protection committees that include representatives of employees and employer are active at all relevant locations of the Lufthansa Group. They jointly optimize processes and agree on measures to improve work protection. All employees in Germany are represented in work protection committees. |
GRI 403-4 |
| Health and safety topics covered in formal |
| The Medical Services and occupational safety provide comprehensive advice to employer and employee representations, for example in the context of implementing legal requirements or concluding collective agreements. Both departments are represented in numerous health-related committees of the employee representations of the different Lufthansa companies. |
|
| Health Index |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 404: Training and education | ||||
GRI 404-3 |
| Percentage of employees receiving regular performance and career development reviews |
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GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 405: Diversity and equal opportunity | ||||
GRI 405-1 |
| Diversity of governance bodies and employees |
| The composition of the governance bodies is monitored with regard to the share of women and used for targeted control. An extension of this view to further diversity criteria, such as age and internationality, is planned as a perspective for management positions and the Executive Board / top management. Further differentiation is currently not control relevant for the Lufthansa Group. |
GRI 405-2 |
| Ratio of basic salary and remuneration of women to men |
| Internally, the concept of equal opportunities has been anchored in works agreements for a long time. The principle of “Same pay for the same performance” has been practiced at the Lufthansa Group since the 1970s. Collective pay agreements and company non-tariff remuneration systems that can be consulted by all employees are proof of this approach. The “Report on equality and and equal remuneration” was produced for Deutsche Lufthansa AG in accordance with articles 21 and 22 EntgTranspG and published on the Internet. Apart from a statistical part, it contains information about measures to promote the equality between men and women and their effects as well as measures to ensure equal remuneration for men and women. www.lufthansagroup.com/responsibility |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 407: Freedom of association and collective bargaining | ||||
GRI 407-1 |
| Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk |
| For the reporting year it is assumed that no business activity of the Lufthansa Group posed a risk for the employees’ free exercise of their rights concerning the freedom of association and collective bargaining. |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 412: Human Rights Assessment | ||||
GRI 412-1 |
| Operations that have been subject to human rights reviews or impact assessments |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 414: Supplier Social Assessment | ||||
GRI 414-1 |
| New suppliers that were screened using social criteria |
| The project for Group-wide, standardized and structured supplier screening continues to be implemented. |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 416: Customer health and safety | ||||
GRI 416-1 |
| Assessment of the health and safety impacts of product and service categories |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
GRI 418: Customer Privacy | ||||
GRI 418-1 |
| Substantiated complaints concerning breaches of customer privacy and losses of customer data |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
Performance indicator |
| Customer satisfaction value |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
Performance indicator |
| Departure punctuality |
| |
GRI 103: Management approach | ||||
GRI 103-1, GRI 103-2, GRI 103-3 |
| Explanation of the material topic and its Boundary / The management approach and its components / Evaluation of the management approach |
| |
Performance indicator |
| Number of people supported worldwide |
| |
The Lufthansa Group is a global aviation group with a total of more than 300 subsidiaries and equity investments.
Corporate responsibility, that is to say sustainable and responsible entrepreneurial practice, is an integral part of our corporate strategy. It means that we are committed to creating added value for our customers, employees and investors and to meeting our responsibilities toward the environment and society.
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