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Lufthansa Group Balance 2014 EN

à CDP­—Carbon Disclosure Project The CDP is an independent organization working for public welfare, whose members in 2014 comprise more than 760 large-scale investors worldwide. The goal of this initiative, which was founded in 2002, is to motivate the world’s largest publicly quoted companies to make their greenhouse gas emissions trans- parent and to bring about lasting reductions in them. For this purpose, CDP and its partners developed two indexes: the Carbon Disclo- sure Leadership Index, which lists companies that have made their emissions particularly transparent, and the Carbon Performance Leadership Index, which takes into account concrete climate protection performance. à Chapter 4 aircraft Aircraft that comply with the strictest noise protection standard currently in force—the Chapter 4 noise standard. The Environmental Committee (CAEP) of the ICAO agreed on this standard in September 2001. As a result, all aircraft newly certified since 2006 must remain cumulatively below the Chapter 3 noise levels by 10 decibels or more. The maximum noise emission values for aircraft were introduced by the ICAO under Annex 16 to the Convention on International Civil Avia- tion. Noise levels depend on the aircraft’s maximum takeoff weight and number of engines. à CO see Carbon monoxide à CO2 see Carbon dioxide à Codeshare A codeshare is a flight segment that is sold under the flight number of one airline while being operated either partly or entirely by another airline. Both companies maintain their independent profiles in the market. à Compliance Compliance describes the entirety of all mea- sures that ensure the lawful conduct of com- panies, their management bodies, and their employees with regard to legal directives and interdictions. à Corporate responsibility (CR) Corporate responsibility expresses the degree to which a company assumes accountability for the effects its business activities have on employees, customers, society, and the environment. à Corporate university Corporate education institution for profession- als and managers. See also ­Lufthansa School of Business (LHSB). à CPI—Customer Profile Index ­Lufthansa German Airlines, in cooperation with renowned institutes, continually conducts worldwide surveys to assess the level of customer satisfaction. These data are com- piled in the Customer Profile Index, which informs the entire company, in the form of a single figure, of the current status of customer satisfaction. à CVA—Cash Value Added A measure of company performance in terms of cash generated through operations. If the cash flow generated during a period (EBITDAplus) is greater than the minimum cash flow needed to cover capital costs, then the CVA figure is positive, and value is created. D à Decibel (dB) Measuring unit for the intensity and pressure of sound. The difference in intensity between the softest sound the human ear can perceive and the pain threshold is 1:10 trillion. To depict this enormous range objectively, acoustics uses the logarithmic decibel scale. On this scale, the value “0” is assigned to the perception threshold (for a sound of 1,000 Hz) and the pain threshold at the value “130”. An increase of 10 dB corresponds to a tenfold increase in sound intensity. For the perceived volume, a difference of 10 dB corresponds to half or double the volume. However, the human ear is not equally sensitive across the entire range of frequencies. Low and high sounds are not perceived as being equally loud even at the same intensity. For measure- ments, this difference is equalized and noted accordingly. The best known such notation is the A value, marked by the index dB(A). To measure aircraft noise, the EPNdB (Effective Perceived Noise Decibel) unit is used internationally. à Diversity In a corporate context, diversity refers to all characteristics that distinguish employees from one another. Diversity management offers approaches for handling human differ- ences for the benefit of company and employ- ees alike. à DLR—Deutsches Zentrum für Luft- und Raumfahrt (German Aerospace Center) The DLR serves scientific, economic, and social purposes. It maintains 35 institutes and research centers. Its declared goal is to help—using the means of aviation and space flight—to secure and shape the future. In its work, the DLR also seeks cooperation and allocation of research tasks among European partners. à DNWE—Deutsches Netzwerk Wirtschaftsethik (German Network for Business Ethics) Sustainability Report Balance // Issue 2014 // Lufthansa Group // 119

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