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Lufthansa Group Balance 2014 EN

Product Responsibility 14,000 tonnes of CO2 volun- tarily offset by custom- ers through our online offers 7,804 points on the Customer Profile Index 5 star service is what we wish to offer our customers 4 pillars for our customer feedback management   The satisfaction of our customers is a measure of what we do. Safety and service are our top ­priority. They are the principles that guide our entire value chain.

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