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Pillar 3: Operational measures Operational measures include the deploy- ment of efficiently-sized aircraft; the im- proved utilization, testing and introduction of new flight procedures; as well as the determination of optimum flight routes and flight speeds. These are complemented by programs for long-term weight reductions, the development of intelligent software tools and the introduction of increasingly more efficient processes on the ground. Weight reduction Over the past years, the Lufthansa Group has integrated into its flight operations about 30,000 lightweight trolleys, which replace the previous model of service carts aboard long-haul aircraft. By the end of 2016, all trolleys will have been replaced by the “Quantum Light Weight Trolley”, co-developed by LSG Sky Chefs. Manufac- tured from high-grade sandwich material composites (metal-matrix composites), the new trolleys are about 35 percent more lightweight than their predecessors. Lufthansa Cargo is planning to replace all standard stowage materials with more lightweight alternatives by 2020. By the beginning of 2016, the air freight specialist had already replaced more than 60 percent of its containers, including all AKE-type containers. Likewise, the replacement of AKH/DQF-type air freight containers by lightweight models is currently advancing. Together with its subsidiary Jettainer, Lufthansa Cargo is also working on a solution for more lightweight pallets. At Lufthansa and Lufthansa CityLine the “electronic Flight Folder” (eFF) ushered in a new era in flight preparations. In the future, pilots will use a new briefing application on their Electronic Flight Bag (EFB) to check on conditions along a flight routing and to calculate the quantity of kerosene to be refueled – another step towards the paper- less cockpit. OMEGA – The post-flight analysis In September 2015, the Lufthansa Group’s efficiency project OMEGA (Ops Monitor and Efficiency Gap Analyzer) was success- fully concluded after a project phase of about three years. The new fuel-efficiency software, developed jointly with IT special- ists Aviaso, was successfully transferred into scheduled operations. Honored with the Innovation Award of German Aviation in 2016, OMEGA com- bines both planning data and actual perfor- mance data from the Flight Data Recorder (FDR) to analyze them in tandem. Thus far, only planning data had been used in the analysis of fuel consumption, which left new conservation potentials unidentified and made the assessment of savings sig- nificantly more difficult. The new software allows the aviation group to analyze actual fuel consumption, loading configurations, flight routings and many other factors with regard to their efficiency. N 3 6 W E12 15 S 33 30 24 21 The module “Tracks” of the electronic navigation maps Lido/eRouteManual shows pilots not only the routing currently planned but also the routings actually flown in the past. In this way, they receive information on possible more direct routes before the beginning of a flight and can request these from air traffic control if appropriate.  50 // Climate and Environmental Responsibility

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