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Initiative “Fly Greener” Launched in 2014 and guided by environ- mental thinking, the Group initiative “Fly Greener” traces back to the commitment of Munich-based Cabin Crew Manager Rebecca Emmerling. In 2015, a removal campaign at the Munich hub showed that above all the disposal of liquids can be substantially improved. The campaign was repeated in June 2016 to widen the data- base. Another goal was to nd out what has changed in the composition of waste materials thanks to the Fly Greener ambas- sadors and their work on board. Fly Greener works closely with the environ- mental experts at LSG Sky Chefs to recycle as much of the on-board waste materials as possible and to analyze additional recy- cling options on the ground. The basis of the waste management system at the world’s largest airline caterer is a comprehensive internal system of ratios as well as national laws and regulations, which govern the handling of on-board waste materials worldwide (see page 53, Balance 2015). Fly Greener was launched as a hub-airline project in 2016. Other Group companies, such as Lufthansa CityLine and Austrian Airlines, are already involved. Digitalization of Compared with current processes, digital technologies could lower the global CO2 emissions by 20 percent by 2030 – accord- ing to the latest study carried out by the Global e-Sustainability Initiative (GeSI). To realize this potential, the Lufthansa Group has advanced the digitalization of its pro- cesses on the ground and in the air for many years. For example, Electronic Flight Bags (EFB) have been in use in ight operations since 1999; the rollout of EFB 2.2, their third generation, was initiated in October 2014 (see page 12, Balance 2015). Another important role is played by the consistent switch to paperless tickets, boarding passes and baggage receipts as well as the expansion of the digital reading materials offered aboard Lufthansa aircraft in the form of eJournals for mobile devices, which partially replace the print version. Since 2007, Lufthansa Cargo has been continuously expanding the paperless form of air freight transport (eFreight) worldwide. The ultimate goal is to handle all transport documents fully digitally in order to exchange information automati- cally, to simplify processes, to increase ef ciency and to lighten the burden on the environment (see page 64, Balance 2014). As the rst step, Lufthansa Cargo has already implemented the infrastructure to digitalize the air waybill, the central freight document. Today, about a third of all shipments already y without a paper- based air waybill. Digital solutions are also implemented by Lufthansa Technik. The latest example is the program “paperless maintenance”, which was launched in 2014 and not only reduces paper consumption, time, costs and environmental resources but also accelerates data capture and increases data quality. The goal is to carry out all maintenance documentation at the aircraft fully electronically by 2017 and to abolish in large part the use of paper. The implementation of paperless processes moves forward: Lufthansa Technik launched the “paperless maintenance” program in 2014. Sustainability Report Balance // Issue 2016 // Lufthansa Group // 57

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